SYNAP is a cutting-edge inventory and logistics software solution designed to manage, track, store, and distribute clinical tissue samples for research institutions, hospitals, and biobanks. Our system simplifies the complex processes of tissue handling to enhance accuracy, reduce errors, and improve efficiency. Our About Page provides more information on SYNAP and our company. 

SYNAP is ideal for any organization that manages tissue samples, including research labs, biobanks, hospitals, and medical institutions. Whether you manage thousands of samples or just a few, SYNAP is built to scale with your organization’s needs.

SYNAP provides real-time tracking, automated workflows, environmental monitoring for sample storage, and detailed reporting. By streamlining the entire process from intake to distribution, SYNAP reduces manual errors and improves the efficiency of your operations.

Yes, SYNAP is fully customizable. We understand that every organization has unique processes and requirements, so our software can be tailored to fit your specific workflow, sample volumes, and compliance needs.

We offer 12/7 customer support via phone, email, and live chat. Our team provides comprehensive training during onboarding and ongoing support to ensure you get the most out of our platform. We also assign a dedicated account manager for Enterprise clients.

The timeline for implementation depends on your organization’s size and needs. Most deployments take 4-8 weeks. Smaller setups may take just a couple of weeks to get up and running, while more complex implementations could take 2 -3 months. Our team works closely with you to ensure a smooth and efficient onboarding process.

Yes, SYNAP complies with all major industry standards and regulations concerning clinical tissue management, data security, and privacy. We prioritize protecting sensitive data and ensuring your organization meets its compliance requirements.

Absolutely! SYNAP is designed to integrate with other existing systems, including laboratory information management systems (LIMS), electronic health records (EHR), and other third-party platforms, via our API. This ensures seamless interoperability and enhances your organization’s workflow. However, limitations may apply based on the system you are currently using and its capabilities to export data. 

We offer a range of pricing plans, including Basic, Professional, and Enterprise options, to suit organizations of all sizes. You can learn more about our pricing on the Pricing page or contact us for a custom quote that meets your specific requirements.

You can schedule a demo by visiting our Request a Demo page. Fill out the form, and one of our team members will reach out to schedule a time that works best for you.

SYNAP is fully scalable, so if your organization grows or your needs change, we can easily upgrade your plan or add new features to meet your evolving requirements.

Plans are always upgradable. You can contact us for details or review your plan’s agreement. Downgrade options are not available. Since SYNAP is customized for every client and scales with you, it’s not possible to scale down a solution.

Most plans have a 12-month minimum commitment.

If you need to cancel a renewal or terminate your plan early, please contact us directly! Every situation is unique, and we’re here to help!