Support Overview
Personal and Professional Support
We understand that adopting new technology can be challenging. Our goal is to provide you with the personal and professional support you need to solve your unique challenges.
SYNAP Support
To quote The Beatles,
"I get by with a little help from my friends."
Our goal isn’t just to provide support—it’s to use our deep technical expertise and industry knowledge to anticipate and prevent problems before they happen. We have the ability to “see around corners,” addressing potential roadblocks and issues before they arise, ensuring that things run smoothly from the start.
“And we do it all with personal style and a smile! :)”
Our Support Includes
- Accessible customer support through phone, email, and live chat.
- Expert remote technical assistance.
- Tailored training sessions for your team to ensure smooth adoption.
- A dedicated account manager to guide you through inquiries and technical challenges.
- Continuous network and security monitoring to maintain optimal performance, uptime, and security.
- Monthly technical and advisory meetings to ensure you are on track and getting the most out of your SYNAP solution.
Already have a solution but need support?
Explore our À La Carte Support Solutions to get the help you need when you need it.
Support Plans
Unlock the Power of Custom Development
without the high costs
Most companies with in-house solutions lack the expertise to create sustainable, sophisticated, and scalable systems. We offer affordable custom development services that deliver results three times faster than most other companies, empowering you to achieve more, faster.
SYNAP Flat Rate Custom Development Plans
With over 30 years of development experience, we provide affordable custom development services that deliver results three times faster than most companies, helping you achieve more, faster, while keeping your operations running smoothly.
We offer flexible support plans tailored to your business needs, from basic assistance to enterprise-level, priority support.
Support Starter Plan
Designed for businesses requiring minor enhancements and essential support, offering a cost-effective entry point for first-time customers.
6-month term, available for first-time customers
Includes:
- Up to 15 hours/month, of IT Support and Database Development services
- 24-48 hours, response time,
- Basic Support*, weekdays only
$2,500
/monthly (~$155/hr)
Basic
Includes:
- Up to 30 hours/month, of IT Support and Database Development services
- 24 – 48 hours, response time,
- Basic Support*, weekdays only
$5,500
/monthly+ (~$185/hr)
Ideal for:
Businesses requiring minor enhancements to their solutions and essential support.
Professional
Includes:
- Up to 60 hours/month, of IT Support and Database Development services
- 12 – 24 hours, response time,
- Basic Support*, weekdays only
$10,200
/monthly+ (~$170/hr)
Ideal for:
Businesses that want to focus on expanding their current solution quickly and need consistent support with a moderate response time.
Enterprise
Includes:
- Up to 90 hours/month, of IT Support and Database Development services
- 1 – 4 hours, response time,
- Priority Support**, 7 days/week (including holidays)
- 24/7/365 network monitoring and support services
- Customized Support Ticketing System to track support and feature requests
$13,950
/monthly+ (~$155/hr)
Ideal for:
Businesses that require extensive expansion and integration with other platforms, priority support, and 24/7 network monitoring.
Footnotes:
+ – Minimum 1-year contract terms apply to standard plans
* – Basic Support – weekdays only, 10 am – 6 pm EST (excluding holidays)
** – Priority Support – 7 days/week, 9 am – 10 pm EST (including holidays)
Footnotes:
+ – Minimum 1-year contract terms apply to standard plans
* – Basic Support – weekdays only, 10 am – 6 pm EST (excluding holidays)
** – Priority Support – 7 days/week, 9 am – 10 pm EST (including holidays)
Additional Notes
- All plans have a minimum 1-year contract term
- Downgrade Flexibility: You may downgrade to a lesser plan within 30 days of your initial subscription. Upgrades can be made at any time.
- Overage Charges: Additional hours beyond your plan’s allotment will be charged at $225/hour, billed monthly.
- Automated Payment Required: All plans require auto-payments via bank account or credit card.
Hosting Plans
Secure, Reliable, and Affordable Private Cloud Hosting
without the complexity
Power your business with high-performance private cloud solutions. Enjoy fast SSD storage, personalized support, and enhanced security—at a fraction of the cost of larger cloud providers.
SYNAP Private Cloud Hosting Plans
At SYNAP, we offer robust private cloud hosting solutions designed to deliver speed, reliability, and security for your business. Our hosting plans come with a range of configurations to suit different needs, from running websites to powering e-commerce stores and database applications.
All our virtual machines (VMs) are hosted on SSD drives for fast data access and come with a minimum of 150 Mbps Internet speed, ensuring top-tier performance for your business. Additionally, our dedicated team of engineers is always available to help you plan, manage, and optimize your private hosting environment.
Essential
Includes:
- CPU: 2 vCPUs
- Memory: 4 GB RAM
- Storage: 50 GB SSD
- Basic Support*
$99
/monthly/system+
Ideal for:
Small websites and basic e-commerce stores
Advanced
Includes:
- CPU: 4 vCPUs
- Memory: 8 GB RAM
- Storage: 100 GB SSD
- Basic Support*
$199
/monthly/system+
Ideal for:
Growing e-commerce sites or database applications
Enterprise
Includes:
- CPU: 8 vCPUs
- Memory: 16 GB RAM
- Storage: 200 GB SSD
- Priority Support**
$349
/monthly/system+
Ideal for:
Large-scale websites, complex database applications, and high-traffic platforms
Footnotes:
+ – Minimum 1-year contract terms apply to standard plans
* – Basic Support – weekdays only, 10 am – 6 pm EST (excluding holidays)
** – Priority Support – 7 days/week, 9 am – 10 pm EST (including holidays)
Footnotes:
+ – Minimum 1-year contract terms apply to standard plans
* – Basic Support – weekdays only, 10 am – 6 pm EST (excluding holidays)
** – Priority Support – 7 days/week, 9 am – 10 pm EST (including holidays)
Add-Ons
• Citrix Virtual Access: Access your virtual desktops securely and remotely through the Citrix Virtual Access portal for an additional
$40 /user/month
• Custom Network Monitoring: Add additional monitoring and remote control over your hosted environment:
$6 /system/month
• Custom Network Monitoring & Control: Add additional monitoring and remote control over your hosted environment:
Features include:
• Remote User access control and password resets
• Real-time service monitoring and control
• Run maintenance scripts
• Monitor storage levels
• Apply OS updates and security patches automatically
$10 /system/month
• Additional Public IP Addresses: Add additional Public IP Address to assign to your hosted services:
$99 /IP/month
Additional Notes
All plans include:
- Minimum 150 Mbps internet access for consistent performance
- Microsoft Remote Desktop access at no extra charge
- Fast and reliable SSD-based storage for smooth operation
- Pricing is for each virtual machine (VM) or system hosted in your environment. Each plan corresponds to one virtual machine (VM) with the specified CPU, memory, and storage resources. You may combine plans according to your needs.
- All plans are billed monthly and have a one-year minimum term.
- One Network Public IP per customer account.