Flexible Pricing,
Pay only for want you need
We offer flexible pricing and support plans designed to meet the growing needs of organizations of all sizes, from small research labs to large biobanks.
SYNAP Annual Pricing Plans
We understand that every facility and business has unique requirements, so we provide tailored packages that align with your specific operational and budgetary needs.
Although every plan is tailored to the specific needs of each customer, this should give you a ballpark estimate of what some of your costs may look like.
Basic
Sample Record Limit:
5,000 records
Custom Development:
5 hours/month
User Limit:
Up to 5 users
Support Response Time:
Within 24 hours – Basic Support*
Hosting Options:
Hybrid Cloud Hosting
Support Devices:
Internet Browser-compatible devices
• incompatible with label printers or barcode readers
$2,500
/monthly1
Ideal for:
Small labs or organizations starting with tissue inventory management.
Professional
Sample Record Limit:
15,000 records
Custom Development:
10 hours/month
User Limit:
Up to 10 users
Support Response Time:
Within 24 hours – Basic Support*
Hosting Options:
Private Cloud Hosting
Support Devices:
• MacOS, Windows OS, iPad, iPhone
• Label printers & barcode readers
Additional Features:
• Advanced analytics and reporting tools
• Batch processing
$5,500
/monthly1
Ideal for:
Medium-sized organizations with growing needs.
Enterprise
Sample Record Limit:
Unlimited
Custom Development:
20 hours/month
User Limit:
Up to 20 users
Support Response Time:
Within 2-6 hrs – Priority Support**
Hosting Options:
Performance Private Cloud Hosting
Support Devices:
• MacOS, Windows OS, iPad, iPhone
• Label printers & barcode readers
• Support for third-party devices may be available
Additional Features:
• Dedicated account manager
• Network monitoring with Alerts
• Custom API integration for seamless interoperability
$10,500
/monthly1
Ideal for:
Large organizations or institutions with complex requirements.
Footnotes:
1 – Minimum 1-year contract terms apply to all plans
* – Basic Support – weekdays only, 10 am – 6 pm EST (excluding holidays)
** – Priority Support – 7 days/week, 9 am – 10 pm ESTÂ (including holidays)
One-Time Setup
This cost ensures our customers get the most value from our tailored solutions.
Estimated Setup Base Fee: $10,000 (pricing varies depending on customer requirements)
Includes:
• Initial system configuration and deployment
• Customizations to align with the customer’s specific workflows
• Data migration support (if applicable)
• Staff onboarding and basic training
Add-Ons
•  Custom Development Hours: $200/hour
•  Additional Users: $100/user/month (for Professional and Enterprise Plans only)
•  Customer Web Portal: $1,000/month
Features include:
• Secure portal for customers to view sample status and reports
• Role-based access for external stakeholders
• Custom branding options
Not sure which package is right for you?
Let us help — get in touch for a one-on-one consultation.
Remember SYNAP Offers:
• Custom-tailored to fit your unique inventory management needs.
• Intuitive design and seamless integrations.
• Scalable solutions that grow with you.