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SYNAP|Support Plans
We got yo' back
Add a time saving custom feature,
or get help with a technical problem.
Have a support plan in place before you need it.
Don't let your business get bogged down by technical problems.

Support
Support Plans: Monthly, block hours, or as needed. We have a support plan that's right for you.

Your purchase includes our FREE Support option FREE Support includes email support for setup and troubleshooting with a 24-48 hour response time.

We realize that many businesses have different support needs. So, we developed an array of support options that can support any business, what ever your needs may be.

See the chart below to see which support option is best for you.

If you have any questions, please don't hesitate to contact us or start a chat.
Support Plans
What's Included
    Support via Email                      
Free Setup Support
Support via Phone/Remote Helpdesk
Custom Dev. Hours Included 0 0 2
Response Time in Hrs 24 6 2
Support Availability 8x5 8x5 24x7
Network/Server Support  
Dedicated Support Representative    
Senior Business Consult/Engineer    
Monthly Custom Feature Requests    

 

Custom Development Pricing Chart
  # of Hours Rate Total
5 $165 $825
BUY
10 $145 $1450
BUY
20 $135 $2700
BUY
30 $125 $3750
BUY
40 $120 $4800
BUY
Support blocks are a great way to work on a project. You get discounted hours which never expire. They can be used towards any service, support or training. Contact us for specific estimates on features you wish to implement.

Buy Support as you need it
  Incidents Rate
1 $250
BUY
3 $600
BUY
5 $875
BUY
Buy Support as you need it. Charged on a per incident basis, an incident may not exceed 3 hours. Any support call lasting more than 3 hours will require an additional purchase.

Add on to your Support Plan


Upgrade Support Plan
Upgrade your current support plan to take advantage of our Pro and Enterprise Plans.

Click Here to see a feature comparison of our plans.
Current Plan            New Plan          New Monthly    Rate
Basic ---> Pro +50 $125
SELECT
Basic ---> Ent +$200 $250
SELECT
Pro ---> Ent +$125 $250
SELECT

 

Hosting Plans +$150/month
Initially your monthly subscription plan includes 1 Station License. That means you can only install SYNAP on a single computer. If you need to install it on other computers in addition to that station, you will need to purchase an additional Station License.
Hosted in your Office   Hosted with Us
Data Server Cost Est. $900/month $150/month
SELECT
Cost Comparison is based on 5 Stations, 1 Server, + FileMaker license fees
Buy Blocks of Hrs.
Support Hour Blocks do not expire and can be used towards any service, support or training. Contact us for specific estimates on features you wish to implement.


Buy Support Incidents
Buy Support as you need it. Charged on a per incident basis. An incident may not exceed 3 hrs. Any support call lasting more than 3 hour will require an additional purchase.


Tailored Support Plans
Professional, structured support designed to engineer a business you have always dreamed of
GET IT NOW
Still need additional info on our Support Options?
Go here
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