Support Details

Connect your business to everything else

SYNAP|Support Plans

We got yo' back
Add a time saving custom feature,
or get help with a technical problem.
Have a support plan in place before you need it.
Don't let your business get bogged down by technical problems.

Support

Support Options
Upgrades

Support Plans: Monthly, block hours, or as needed. We have a support plan that's right for you.

Your purchase includes our FREE Support option.
FREE Support includes email support for setup and troubleshooting with a 24-48 hour response time.

We realize that many businesses have different support needs. So, we developed an array of support options that can support any business, what ever your needs may be.

See the chart below to see which support option is best for you.

If you have any questions, please don't hesitate to contact us or start a chat.

Support Plans on a per computer basis

What's Included
Support via Email
Free Setup Support
Support via Phone/Remote Helpdesk
Custom Dev. Hours Included	0	0	2
Response Time in Hrs	24	6	2
Support Availability	8x5	8x5	24x7
Network/Server Support
Dedicated Support Representative
Senior Business Consult/Engineer
Monthly Custom Feature Requests

Custom Development Pricing Chart

# of Hours	Rate	Total
5	$165	$825	BUY
10	$155	$1550	BUY
20	$145	$2900	BUY
30	$135	$4050	BUY
40	$130	$5200	BUY

Support blocks are a great way to work on a project. You get discounted hours which never expire. They can be used towards any service, support or training. Contact us for specific estimates on features you wish to implement.

Buy Support as you need it

Incidents	Rate
1	$250	BUY
3	$600	BUY
5	$875	BUY

Buy Support as you need it. Charged on a per incident basis, an incident may not exceed 3 hours. Any support call lasting more than 3 hours will require an additional purchase.

Add on to your Support Plan

Upgrade Support Plan
Upgrade your current support plan to take advantage of our Pro and Enterprise Plans.

Click Here to see a feature comparison of our plans.

Current Plan New Plan New Monthly Rate

Basic	--->	Pro	+50	$125	SELECT
Basic	--->	Ent	+$200	$250	SELECT
Pro	--->	Ent	+$125	$250	SELECT

Hosting Plans +$150/month
Initially your monthly subscription plan includes 1 Station License. That means you can only install SYNAP on a single computer. If you need to install it on other computers in addition to that station, you will need to purchase an additional Station License.

Hosted in your Office Hosted with Us

Data Server Cost

Est. $900/month

$150/month

SELECT

Cost Comparison is based on 5 Stations, 1 Server, + FileMaker license fees

Buy Blocks of Hrs.

Support Hour Blocks do not expire and can be used towards any service, support or training. Contact us for specific estimates on features you wish to implement.

Buy Support Incidents

Buy Support as you need it. Charged on a per incident basis. An incident may not exceed 3 hrs. Any support call lasting more than 3 hour will require an additional purchase.

Tailored Support Plans

Professional, structured support designed to engineer a business you have always dreamed of

GET IT NOW

Still need additional info on our Support Options?
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